It takes up to 3 days to complete the setup and make your connection go live.

We use end-to-end optical fiber connectivity using FTTH (Fiber to the Home) technology, enabling gigabit speeds. For households, we set up an ONU (Optical Network Unit) device connected to your Wi-Fi router. For offices spanning multiple floors, we conduct an initial site survey to plan the layout.

Yes, we do! Because real IPs are limited, there is a separate charge of 299 Tk (including 5% VAT) per month per real IP.

You are guaranteed a minimum download and upload speed equal to 30% of your subscribed package speed at any point in time.

You can pay online via bKash (using Payment/PayBill, Self-care bKash Payment, or the online payment link) or request doorstep cash collection.

Yes, you will receive SMS reminders twice (3 days before and 1 day before your due date). After payment, online payments via bKash/Nagad generate an SMS, while cash payments provide a physical Money Receipt.

We maintain strict response times: Core network outages are resolved within 1 hour, fiber cuts within 4 hours, slow speeds within 1 hour, website/gaming/VPN issues within 6 hours, and general installations or link shifts within 72 hours.